SOUTHPORT, The Ramada Plaza Southport hotel today announced that it has been honoured with a Runner up award for outstanding guest engagement satisfaction scores by Wyndham Hotel Group, the world’s largest hotel company with nearly 7,500 hotels.
Unveiled at the company’s Europe, Middle East and Africa Awards Event held at Dolce Sitges hotel near Barcelona, the accolade places Ramada Plaza Southport among the very best in the hotel company’s global portfolio.
The hotel ranked second across the hotel brand in achieving the highest guest satisfaction scores as measured by online feedback by guests following their stay.
“Ramada Plaza Southport is a fantastic hotel which places great pride in the quality of the guest experience,” said Dan Roff, senior vice president and managing director for Wyndham Hotel Group in Europe, the Middle East and Africa. “I congratulate the hotel staff on this momentous achievement and thank them for their dedication to the brand.”
Offering free high-speed internet access, extensive meetings and events space, a fitness suite and views over Marine Lake, Ramada Plaza Southport is a popular destination for both business and leisure travellers. Guest service is the cornerstone of the hotel’s training programme.
“This is a great honour for our hotel and a testament to the hard work of our wonderful staff,” said Enda Rylands, the hotel’s general manager. “We look forward to continuing to serve our valued guests and ensuring that they are met with the high standards and quality accommodation that they should expect from a Ramada Plaza hotel.”